The Authority explained that this step comes as part of its
continued efforts to follow up on the consequences of the fire that broke out
at Ramses Central Exchange, aiming to mitigate the impact on fixed internet
services and safeguard user rights.
The NTRA approved a compensation package for prepaid
internet users, granting 50% of their basic data quota as an additional free
bundle. The Authority also decided to offer a 30% discount on monthly bills for
postpaid users, in compensation for the service disruption.
The NTRA emphasized its ongoing monitoring of service
quality and its constant coordination with telecom providers to ensure
continuity of services and prevent similar disruptions in the future. The Authority
reaffirmed its commitment to protecting user rights and achieving the highest
levels of customer satisfaction.