The Ministry will also monitor the return of Egyptian Umrah pilgrims from Saudi Arabia, ensuring their safe journey home.
Samia Samy, Assistant Minister of Tourism and Antiquities
for Tourism Companies Affairs, highlighted the Ministry's commitment through
the operations room to guarantee the quality of tourism services and enforce
tourism companies' adherence to approved and advertised programs. The Ministry
will also intensify efforts to oversee tourism activities.
She emphasized the Ministry's dedication to the safety of
Egyptian Umrah pilgrims in the holy lands. Coordination with Ministry
committees in Mecca and Medina, alongside the operations room in Egypt, will
ensure pilgrims' safe arrival and return.
The Ministry has provided multiple communication channels
for tourists and citizens to submit comments, inquiries, or complaints. These
include the Unified Government Complaints Portal of the Cabinet and the 24/7
hotline (19654).
The Ministry of Tourism and Antiquities encourages all
citizens and tourists to utilize tourism programs offered by licensed
companies. They should verify the companies' affiliation with the Ministry and
the program's credibility before booking, to protect the safety and rights of
all visitors and Egyptian tourism companies.
These efforts reflect the Ministry's ongoing commitment to ensuring and enhancing the quality of visitor services, in line with its supervisory and regulatory role in the tourism sector, and to ensure the comfort and safety of all tourists and citizens.