These services support improved business efficiency, transparency, and governance, enhancing the Suez Canal's economic leadership as a logistics hub and global investment destination. The launch of the services took place during an official ceremony held by the SCZone at its headquarters in the New Administrative Capital, attended by a number of executive leaders from the Authority, the Ministry of International Cooperation, and the EBRD.
This comes within the framework of the Authority’s efforts to empower all its economic tools, and in implementation of one of the pillars of its strategic vision, which is the focus of digitalization and a sustainable economy.
The main features of the electronic services platform
for investors include (a central Customer Relationship Management (CRM) system
that ensures real-time project tracking and supports future investment
opportunities, an intelligent operations management system to automate service
applications, supported by key performance indicators, a Document Management
System (DMS), which is a secure central archive for efficiently processing,
storing, and retrieving investment-related documents, Business Intelligence
(BI) reports that include dashboards dedicated to supporting data-driven
decision-making, the Investor Portal, a modern and easy-to-use workspace where
investors can interact directly with the economic zone’s support teams, submit
proposals, track requests, and access key resources around the clock; and the
Integration Portal, a powerful system that enables seamless integration with
internal and external databases to provide a cohesive user experience, in
addition to providing secure and efficient online payment channels).
Over the next two years, the Suez Canal Economic Zone
will digitize and simplify 80 key services, ensuring that current and potential
investors benefit from Seamless interactions, reduced processing times, and a
more user-centric experience.
Gamal El-Din stated that the SCZone is working
according to a comprehensive digitalization strategy that adopts modern
concepts and tools and enhances the economic zone's global competitiveness. The
Authority, today Monday, officially launched an integrated platform for
investor services, aiming to provide innovative digital solutions that
contribute to improving and simplifying the efficiency of administrative,
service, and financial operations, as well as automating procedures, document
management, and developing an electronic portal for investors, in addition to
reports for decision-makers. He pointed out that the economic zone was
inaugurated by the Prime Minister of the zone's logistics center, which
supports the automation of customs and logistics procedures. These technical
platforms complement the industrial networking platform (E-Tabadul), which aims
to connect Egyptian manufacturers within and outside the economic zone to
support industrial localization and supply chain integration.
Minister Al-Mashat emphasized that the launch of
digital one-stop services for investors in the SCZone is an important step
toward strengthening the region's position as a global logistics and investment
hub. This step contributes to improving the efficiency of services provided to
investors and enhancing the competitiveness of Egypt's investment climate and
business environment, especially given the importance of digital transformation
as a key factor in achieving economic development. She noted that the launch of
these services comes within the framework of the second phase of the digital
transformation program, which is being implemented in cooperation with the EBRD
within the framework of the country strategy 2022-2027. The program represents
one of the main pillars of cooperation with the bank in support of the state's
efforts to empower the private sector by providing concessional financing
packages and investments to the private sector, in addition to technical
support and consulting. She commended the SCZone's efforts to attract and
encourage investment.
Bowman expressed his pride in cooperating with the SCZone, a prominent local and regional economic institution dedicated to attracting investment and supporting the economy and industry. He emphasized the European Bank's interest, as a donor institution, in supporting digitalization efforts and sustainable solutions. He also invited all potential investors, partners, and stakeholders to explore the new platform and experience a new era of investor-centric services.