Cairo Governorate registered the highest number of complaints at 429, followed by Giza with 208. Qalyubia reported 50, Sharqia 31, Alexandria 29, Gharbia 19, Menoufia 18, Dakahlia 12, Minya 12, Fayoum 10, and Ismailia 9. The remaining governorates had few or no complaints. Furthermore, 807 samples from various governorates were analyzed by teams from the Ministries of Petroleum and Supply, along with neutral analysis companies, revealing that 802 samples met specifications, while 5 did not.
The Ministry of Petroleum and
Mineral Resources has detailed the following additional procedures aimed at
ensuring product specification compliance:
Domestic gasoline: A new protocol
dictates that domestically produced gasoline will only be released by
refineries for public consumption after samples have undergone analysis in two
independent laboratories, with consistent results required. This replaces the
previous practice of single-laboratory analysis.
Imported gasoline: To enhance the
accuracy of quality control for imported gasoline, sampling will now be
conducted under the supervision of neutral third-party companies, and
subsequent analysis will be performed in three distinct laboratories, moving
away from reliance on a single laboratory.
Supply chain quality assurance:
To guarantee consistent quality throughout the distribution network, analyses
will be performed both prior to and following the release of petroleum
products. Impartiality in these analyses will be ensured through the engagement
of neutral analysis companies.
Addressing the issue of
non-conforming samples detected at fuel stations and the complexities in
determining the precise causes of reported vehicle fuel pump malfunctions
(which may stem from fuel quality, vehicle condition, or pump lifespan), the
Ministry has decided to offer compensation. Complainants who submitted their
concerns via the hotline (16528) or the government complaints portal will be
eligible for reimbursement equivalent to the value of the validated replacement
fuel pump invoice, with a maximum limit of 2000 Egyptian pounds.
Eligibility for this compensation
is subject to the following criteria: the complaint must have been lodged
between May 4th and May 10th, 2025, and pertain to that specific timeframe,
documentation verifying the complainant's vehicle ownership is required, and a
valid invoice for the replacement of the fuel pump must be presented.
The Ministry reiterated its unwavering commitment to assuring the quality of products supplied to the public. This commitment will be upheld through a strengthened inspection framework incorporating the newly outlined procedures, coupled with continuous inspection and monitoring efforts. The public will be regularly updated on any developments concerning product quality. Furthermore, the Ministry emphasized its dedication to collaborating with relevant entities to ensure accountability for any negligence in maintaining the quality of petroleum products, underscoring its ongoing commitment to the paramountcy of public interest.