The initiative follows directives from Minister of Finance Ahmed Kouchouk to modernize the tax ecosystem, enhance service quality for investors and taxpayers, and ensure maximum efficiency through digital integration.
The Premium Centers introduce an integrated model for modern
taxation, designed to finalize all transactions in a single location. By
utilizing advanced technology and simplified procedures, the ETA aims to
drastically reduce service wait times, increase taxpayer satisfaction, and
alleviate pressure on traditional tax offices.
"These centers are not just about a modern aesthetic;
they reflect a comprehensive vision for a new tax experience," stated Rasha
Abdel Aal. "We are building a new identity for the Tax Authority as a
supportive partner to economic activity, ensuring effective service without
congestion or delays."
The Premium Centers provide a complete bundle of services
under one roof, fulfilling the "One-Stop-Shop" concept. Key services
include: Tax Registration & Investor Support: Streamlined onboarding for
new businesses; Electronic Systems Support: Technical assistance for the E-Invoicing
and E-Receipt systems; Tax Awareness: Guidance on the latest tax facilitations
and legislative updates; and Digital Technical Support: Specialized help desks
for navigating the ETA’s digital platforms.
In a pioneering move for the public sector, the ETA is
integrating Artificial Intelligence (AI) as a core pillar of the service
experience. AI will be utilized to direct taxpayers efficiently within the
centers, provide a "Smart Tax Assistant" to answer inquiries
instantly, and empower tax officers with intelligent tools to complete
transactions with unprecedented speed and accuracy.
The taxpayer journey has been re-engineered into clear,
simplified steps. It begins with online appointment booking and document
preparation, followed by automated identity recognition upon entry. The process
concludes with the digital receipt of documents and an instant service
evaluation, ensuring continuous performance improvement.
Rasha Abdel Aal concluded that these centers represent a strategic milestone in enhancing Egypt’s investment climate. By adopting global best practices in government services, the ETA is supporting the national goal of building a robust and sustainable economy.