CBE warns customers against sharing account data via phone or social media

Businessmen Team news 26 December 2025 03:51 PM

CBE warns customers against sharing account data via phone or social media

The Cabinet Media Center issued a statement on its social media platforms clarifying rumors that banks were asking customers to update their account information via phone calls.

The Central Bank of Egypt (CBE) affirmed that banks never request detailed information about customer accounts, whether through phone calls, social media pages, or messages.

The statement highlighted that, under the Central Bank Law No. 194 of 2020, Article 140 stipulates that all customer data, accounts, deposits, safekeeping, and safe deposit boxes in banks, as well as related transactions, are confidential. Access to or disclosure of such information, directly or indirectly, is permitted only with written authorization from the account holder, depositor, trustee, or safe deposit box owner, or their heirs, legatees, legal representative, or agent, or pursuant to a court order or arbitration ruling.

The CBE urged all banking sector customers not to provide any account information over the phone to anyone, in order to avoid falling victim to fraud attempts targeting personal and financial data. Customers are advised to always use official banking channels for their transactions.

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CBE Central Bank of Egypt banks customers account information confidentiality fraud prevention social media phone calls banking transactions