The "Investor Support" application, available on Android and iOS, aims to align with modern technological trends and simplify procedures for investors. The platform is integrated with several ministries and agencies, including Environment, Military Production, Electricity, Petroleum, Housing, Public Business Sector, Finance, Investment, Planning, Supply, Agriculture, and Labor, as well as the Central Bank and the National Food Safety Authority.
The app serves as a single window to track requests with
relevant authorities, aimed at saving time and effort for investors.
Through the platform, users can send complaints or inquiries
to the Ministry of Industry's Investor Service and Support Unit. Investors
receive mobile notifications once a complaint is forwarded to the relevant
entity. Final responses are delivered through the app, and users can send
follow-up reminders if responses are delayed.
How to create an account:
- Register personal data (name, phone number, email,
activity, and governorate).
- Select the required service (complaint or inquiry).
For anyone looking to download the app, here are the direct
links:
Android (Google Play Store): Investor Support on Google Play
iOS (Apple App Store): Investor Support on the App Store
Steps to submit a complaint or inquiry:
- Press "Start" to
enter the application.
- First-time users must
register their personal data (name, phone number, email, activity, governorate)
to create an account.
- Choose between
"Complaints" or "Inquiries."
- Enter required details
(subject title, description, and attach up to five images if necessary).
- Press "Register"
to submit.
- Users can access their profile and monitor the status of their requests or send reminders via the "Follow-up" section.