During his visit, Dr. Talaat was accompanied by Ryan Collins, Global Chief Operations Officer at VXI, Erica King, Global Chief Human Resources Officer, alongside Ahmed El Zaher, CEO of Egypt's Information Technology Industry Development Agency (ITIDA), and Ahmed Bahgat, VXI's Vice President for Operations in Egypt, Africa, and the Middle East, in addition to other officials from the ministry and VXI.
The minister reviewed VXI's operations and was briefed by
company officials on their expansion plans in the Egyptian market. These plans
aim to increase the workforce from over 1,000 employees currently to more than
5,000 by the end of 2028, with total investments projected to reach $135
million.
Dr. Talaat emphasized that the visit is part of the
ministry's efforts to strengthen communication with international companies
operating in Egypt's outsourcing sector. He highlighted the government's
dedication to creating an attractive and stimulating environment for this
promising industry, noting that encouraging investment in the BPO sector is a
key pillar in enhancing Egypt's position as a preferred destination for global
outsourcing companies. He added that Egypt is witnessing continuous expansion
in the number of outsourcing centers due to efforts to develop the industry
through digital capacity building and incentive provision, which contributes to
maximizing Egypt's digital exports and solidifying its status as a global
outsourcing hub.
During his tour, Dr. Talaat also engaged with several young
employees at VXI, who shared their professional experiences and how they chose
careers in outsourcing despite diverse academic backgrounds. They also
discussed the skills and practical experience they gained while working at the
company.
The minister reaffirmed the government's commitment to
empowering youth with the digital skills necessary to secure excellent job opportunities
in the outsourcing sector. He pointed out that this sector is among the most
promising, offering vast prospects for professional growth and career
development, in addition to providing rewarding returns.
Ryan Collins, Global Chief Operations Officer at VXI,
commented, "Our expansion in Egypt reflects the tremendous potential of
the region, not only for the competitive cost of operations in Egypt but as a
hub rich in multilingual talent and strategically located to access European,
Middle Eastern, and African markets. The rapid growth we have achieved confirms
the excellence and quality of Egyptian competencies and their ability to
provide outstanding and scalable customer experience solutions from
Cairo."
Ahmed El Zaher, CEO of ITIDA, emphasized that VXI's
expansion in Egypt reflects rising international confidence in the Egyptian
economy and the strong potential of its outsourcing sector. He described the
sector as a rapidly growing source of employment and exports.
El Zaher noted that investments like VXI's support Egypt's
goals of boosting digital service exports and increasing the digital economy's
GDP contribution. This is achieved by creating specialized jobs and
transferring global operational expertise. He attributed Egypt's attractiveness
for foreign investment to its stable business environment, robust digital
infrastructure, competitive incentives, and a wealth of qualified professionals,
solidifying Egypt's role as a global service hub for multinational
corporations.
VXI was established in Egypt in December 2023 and began
active operations in March 2024. It provides services to clients in Germany,
Italy, Spain, France, the Netherlands, and the United States in six different
languages. The expansion plan in Egypt is one of the company's most significant
globally, driven by increasing global demand for technologically innovative
customer experience services and confidence in the efficiency and skills of
Egyptian talent.
Headquartered in Los Angeles, California, VXI Global Solutions was founded in 1998 and employs over 43,000 professionals across more than 43 locations worldwide, including North America, Asia, Europe, and the Caribbean. The company offers advanced services that support digital transformation through digital contact centers, automation and artificial intelligence solutions, and multi-channel, multi-language communication models that ensure a seamless and integrated customer experience across various media and platforms.